Human agent
communication
Help you establish clear and friendly voice communication service. Precise customer development, provide the best user experience.
Notification of change
When customers are dealing with some important and sensitive business, we can communicate with customers safely in time, confirm customers' situation in detail, patiently guide customers, and ensure the security of customer information.
In-depth understanding
Through voice interaction, we can screen valuable groups, control their emotions, analyze their needs, and recommend products, services and preferential activities that meet their expectations.
Follow up key nodes
At the key points of the order, you can give your customers payment guidance and answer their questions through voice, and provide them with order care and logistics care with warm and clear voice.
Maintain value relationship
At the right time, through thoughtful voice, we will inform our important customers of unfinished appointments, services, reminders and so on. Maintain customer relations and improve loyalty.
Customer satisfaction poll
After the customer completes a service or participates in an activity, we communicate with the customer timely, understand the satisfaction degree and adjust the communication state.
Outstanding communication technology services let your heart's voice be responded to by customers
SIP protocol docking
A dedicated call center can be quickly and flexibly set up. Human agents can connect to SIP voice desktops and applications. The office location is not limited.
Intelligent routing
Multiple routing policies are provided, including directly connected lines of operators. When a task is repeated, a group call is automatically made to improve efficiency.
Real-time data
Call data can be viewed in real time. Each call is recorded and statistics can be generated for each agent.
Quick access with 4 steps
Sign up
Authorization key is automatically generated after signing up.
Protocal setting
Support SMPP protocol, allow API HTTP interface.
Docking adjusting
Adjusting according to mimicking production environment.
Production process
Submit tasks, report the status in real-time.